Refund policy
⏳ 30-Day Return Window
We offer a 30-day return policy. That means you have 30 days from the date your order arrives to make a return.
To be eligible, your item must be:
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In its original packaging
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Accompanied by proof of purchase (e.g., your order confirmation email)
We reserve the right to decline a return if these conditions are not met.
📦 How to Start a Return
Not loving your DreamPod? No problem. Try it for up to 30 nights, and if you're not completely satisfied, simply return it to us in its original condition – and we’ll refund you in full.
Return postage is on you, but peace of mind is on us.
Send return requests to hello@sleepydeepy.com
🔍 Damaged, Defective or Incorrect Items
Please check your order as soon as it arrives.
If something isn’t right—wrong item, damage, defect—contact us immediately at hello@sleepydeepy.com so we can make it right.
🚫 Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
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Custom or personalised items
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Personal care goods (e.g. DreamTape & DreamFlow)
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Gift cards or digital vouchers
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Items purchased on sale or clearance
If you’re unsure, drop us a line before ordering—we’re happy to clarify.
🔁 Exchanges
If you'd like something different, we recommend:
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Returning your item via the steps above
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Placing a new order for your preferred product
This ensures you get what you want, quickly and simply.
🇪🇺 EU Customers: 14-Day Cooling Off Period
If you’re ordering from within the European Union, you have a legal right to cancel your order within 14 days—no reason required.
To qualify:
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Items must be unused, with tags, and in original packaging
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Proof of purchase must be provided
This statutory right exists alongside our standard 30-day return policy.
💳 Refunds
Once your return arrives and is inspected, we’ll notify you of the outcome.
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Approved refunds will be issued to your original payment method within 10 business days
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Your bank or credit card provider may take longer to post the refund
If it’s been more than 15 business days since approval and your refund hasn’t arrived, please get in touch at hello@sleepydeepy.com.
For any questions, return queries, or general support, we’re always here to help:
📧 hello@sleepydeepy.com
🌙 Sleep well, dream deep.
